Return & Refund
Shop with confidence knowing our return and refund policy has you covered.
Our Return Policy
30-Day Return Window
You have 30 days from the date of delivery to request a return on most items.
Item Condition
Items must be unused, unworn, and in their original packaging with all tags attached.
Proof Required
Please provide photos of the item and packaging when submitting a return request.
Non-Returnable Items
Digital products, perishable goods, intimate apparel, and customized items cannot be returned.
How to Return an Item
Submit a Return Request
Go to 'My Orders', select the item you want to return, and click 'Request Return'. Fill in the reason and upload photos.
Wait for Approval
Our team will review your request within 24 hours and notify you via email once approved.
Ship the Item Back
Pack the item securely and drop it off at the designated courier. Use the return label provided in your approval email.
Receive Your Refund
Once we receive and inspect the item, your refund will be processed within 3-7 business days.
Refund Methods
Original Payment Method
Refunds are returned to the original payment method used at checkout.
Store Wallet
You can also choose to receive your refund as store credit for faster processing.
Processing Time
Refunds take 3-7 business days to appear depending on your bank or payment provider.
Frequently Asked Questions
QWhat if I received the wrong item?
Contact us within 48 hours of delivery with photos of the wrong item. We will arrange a free return and send you the correct item immediately.
QWhat if my item arrived damaged?
We're sorry! Please take photos of the damage and contact our support team within 48 hours. We will process a full refund or replacement at no extra cost.
QCan I return part of my order?
Yes, you can return individual items from an order. Each item will be processed separately.
QCan I return an item without a reason?
Yes, within the 30-day return window, you can return most items without providing a specific reason, as long as they meet our return conditions.
QWho pays for return shipping?
If the return is due to our error (wrong or damaged item), we cover the shipping cost. For change-of-mind returns, the buyer is responsible for shipping fees.
QCan I get a refund on digital products?
Digital products such as gift cards, software, and subscriptions are non-refundable once activated or downloaded.
Need Help with a Return?
Our support team is ready to assist you with any return or refund issue.
Contact Support