Payment Policy
Learn about the payment methods we accept, how transactions are processed, and how we keep your payments secure.
Last updated: January 1, 2026Table of Contents
1Accepted Payment Methods
We accept a wide range of payment methods to make your shopping experience as convenient as possible, including major credit and debit cards (Visa, Mastercard, American Express), digital wallets, bank transfers, and local payment options depending on your region. Available payment methods will be displayed at checkout based on your location.
2Payment Security
All transactions on our platform are secured using industry-standard SSL (Secure Socket Layer) encryption technology. We do not store your full card details on our servers. Payments are processed through trusted and certified payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure your financial information is always protected.
3Order Confirmation & Charges
Once your payment is successfully processed, you will receive an order confirmation email with your order details and receipt. Your account or card will be charged at the time of purchase. In cases where items are out of stock or your order cannot be fulfilled, you will be notified promptly and any charges will be fully refunded.
4Pricing & Currency
All prices displayed on our platform are inclusive of applicable taxes unless otherwise stated. Prices are shown in the local currency based on your region. If you are shopping from a different region, currency conversion rates may apply and are subject to your bank or payment provider's exchange rate policies.
5Failed or Declined Payments
If your payment is declined, please verify that your card details are correct, ensure your card has sufficient funds, or try an alternative payment method. If the issue persists, please contact your bank or payment provider. We are not responsible for additional charges or fees incurred due to failed payment attempts. Please contact our support team if you need further assistance.
6Fraud Prevention
To protect our buyers and sellers, we use automated fraud detection systems that may flag suspicious transactions for review. In certain cases, we may request additional verification before processing your order. Orders that are identified as fraudulent will be cancelled and reported to the relevant authorities. We reserve the right to refuse any transaction that we believe to be fraudulent.
7Refunds & Chargebacks
Approved refunds are processed to the original payment method and typically take 5–7 business days to appear in your account, depending on your bank or payment provider. If you have filed a chargeback with your bank without first contacting us, we may be unable to assist until the dispute is resolved. We encourage you to reach out to our support team first to resolve any payment issues quickly.
8Instalment & Buy Now Pay Later
We may offer instalment payment options or Buy Now Pay Later (BNPL) services through select third-party providers in supported regions. These services are subject to the terms and conditions of the respective providers. Please review their terms carefully before choosing these payment options. Eligibility may vary based on your location and credit profile.
9Changes to This Policy
We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we handle payments. Your continued use of our platform after any changes constitutes acceptance of the updated policy.
10Contact Us
If you have any questions or concerns about payments, please contact our support team at support@salamass.com or through our Help Centre. We are available 24/7 and happy to assist you with any payment-related issues.
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